Support for Online Learning

In addition to traditional face to face courses, Doral College offers a number of innovative online and hybrid course options. Students may enroll in any mix of online, face to face, and hybrid courses to accommodate their schedules, and many courses are offered in more than one format.

The College offers all student-related services to its online learner population, including the use of three (3) separate help desk options. Students can submit tickets at any time, from any location, and will receive a response an electronic response. In most cases, tickets will be addressed within 24 hours. Longer lead times may be expected on weekends, holidays, and between semesters.

STUDENT RESOURCES

For immediate assistance, students are encouraged to use the following resources:

For help navigating our Student Information System (SIS), check out the SIS Student Guide. Topics addressed include accessing courses, viewing grades, and verifying student information.

For help navigating Schoology, Doral College’s new learning management platform, visit the  Schoology Help Center, or watch this quick video. Please note: Because Doral College uses an enterprise version of Schoology, you do not need to sign up or register yourself for courses–this is all done for you.

For basic information regarding viewing and dropping courses, as well as accessing support options, view our Common Q & As.

HELP DESK OPTIONS

  • Technical Support helpdesk: Use this help desk if you are having difficulties with your MyDoral account (SIS) or within your online courses. For best results, include as much information as possible in your ticket submission.
  • Student Affairs helpdesk: Use this help desk if you have questions regarding admissions or any student affairs-related matter. This includes registration, transfer of credits, degree audits, student activities, and/or transcript requests.
  • Library helpdesk: Use this help desk if you have questions regarding research or accessing DC’s library resources.

ADDITIONAL SUPPORT

An Academic Advisor is available at each affiliated high school from which the College enrolls students. Advisors can assist with registration-related issues, and can connect students to additional support from Student Services, if necessary.

 

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